OptiNod Support
Support Center
OptiNod notices, frequently asked questions, and customer support inquiry information.
What this screen shows
Notices, frequently asked questions and the contact route on one page. Signed-in accounts can use the inquiry form; without signing in, use the email address below.
Contact support
- Contact email
- support@optinod.com
Frequently Asked Questions
Does OptiNod trade for me?
No. OptiNod optimizes and validates strategy settings. It does not execute trades or custody assets.
Can I change my account email?
Send account email changes, access questions, and billing information updates through the support form after logging in.
Where can I ask about payment or account issues?
Use the support form after logging in. The inquiry is saved with your account email.
Where are service updates announced?
Important updates, maintenance windows, and incident notes are posted in the notices section of this page.
Can I request a Pine indicator access check?
Yes. Include your TradingView username and the indicator name in the support form.
How fast are support replies?
Most support requests are reviewed within 5 business days. Incident or access-blocking issues are prioritized.
Your inquiry history is visible only in your own signed-in account. There is no phone line and no fixed response-hours window; inquiries are received through the form and by email.